Supply conditions - Delphin & Emerence

Supply conditions

  1. All goods and services are delivered to the address provided by you when ordering.

 

  1. When a good is in stock it will be delivered to the delivery address within a period of 1 to 10 working days. If a good is not in webshop stock, we will inform you of the adjusted delivery period in your order confirmation.

 

  1. For all deliveries you can find delivery time and price in the tables here below (under the reservation of the service from our shipper).

 

 

Standard delivery:

Delivery for Belgium, The Netherlands and Luxemburg: 

FREE DELIVERY for purchases over 50 €. The packages are delivered by Bpost, PostNL or DPD.

For orders under 50€, see prices in table below:

COUNTRY

SHIPPER

Delivery Time

COST incl VAT

Belgium

Bpost

24h

5,5€

The Netherlands

POSTNL or Bpost

24h

5,5€

Luxemburg

DPD or Bpost

48h

5,5€

 

 Delivery to France, Germany and The United Kingdom: 

 FREE DELIVERY for purchases over 50€.

For orders under 50€, see table below for shipping costs:

COUNTRY

SHIPPER

Delivery Time

COST incl  VAT

France

DPD or Bpost

48h

10,00€

Germany

DPD or Bpost

48h

10,00€

United Kingdom (UK)

DPD or Bpost

48h

10,00€

 

 Delivery rest of Europe.

 FREE DELIVERY for purchases over 50€.

For orders under 50€ see table below for shipping costs:

COUNTRY

SHIPPER

Delivery Time

COST incl VAT

Bulgaria, Kroatia, Romania

DPD or Bpost

72h

24,95 €

Denmark, Estland, Hongaria, Ireland, Italy, Letland, Litouwen (Lithouania), Polen, Slovenia, Slowakia, Czech Republic (Tsjechië), Sweden, Austria, Switzerland

DPD or Bpost

48h

12,95 €

Cyprus, Malta

DHL express or Bpost

72h

24,95 €

 Finland, Greece, Portugal, Spain

Bpost

5 days

15,00 €

 The recipient of the goods is responsible for all import duties, local VAT, local taxes, and extra costs inherent to the country of delivery, remote areas or islands.

 Delivery rest of the world:

 Free delivery for orders over 50€.

To avoid extra costs from customs and taxes you can check if Amazon in your country has our products in stock and buy directly from them. 

Goods are being delivered with DHL Express or Bpost. Please be aware that it might take up to 10 days for delivery, depending on your country. Prices and estimated delivery times and are explained in the table below. The recipient is responsible for all import duties, local VAT, local taxes, and extra costs inherent to the country of delivery, remote areas or islands. We are not responsible for any delays caused by the shipping company.

For orders below 50€, see table below for shipping costs.

COUNTRY

SHIPPER

Delivery Time

COST incl Belgian btw

USA, Canada, Guadeloupe

DHL Express

or Bpost

7 days or less

24,95 €

 San Marino, Martinique, Réunion, Senegal

Bpost

7 days

24,95 €

Nederlandse Antillen

Bpost

9 days

30,00 €

Rest of the world

DHL express 

or Bpost

7 days

30,00 €

 

 We currently are unable to deliver to the following countries:

 Belarus, Democratic Republic Congo, Ivoorkust (Côte d’Ivoire), Libanon (Republic of Lebanon), Liberia, Myanmar, Syria, Zimbabwe, Cuba, Iran, Irak, Democratic people’s Republic of Korea, Sierra Leone, Sudan, Afghanistan, Burundi, Libia, Mali, Niger, South-Soedan, Jemen, Central-African Republic, Eritrea, North-Korea, Somalia, Antartica, American Samoa, Federal states of Micronesia, French Guiana, Guam, Marshall Islands, Northern Mariana Islands(Noordelijke Marianen), Puerto Rico, Palau, Virgin Islands, Aland Islands, Birma, Gaza-strip, West Bank, Svalbard, Sao Tomé, Principe, French Southern Areas and Southpole, Tokelau, Wallis, Futuna, Kosovo.

 

 

 

 

General information on deliveries

Orders are being sent from our warehouse after a maximum of 2 days after we receive your payment. Orders placed during the weekend or national holidays will be shipped the next working day. Please make sure that the address of delivery is written correctly and that there is always someone present to receive your package at the delivery address (usually a signature is demanded upon delivery). We are not responsible for loss or damage to the goods once they have been delivered according to the normal procedure. A delivery address is an address where someone is present for the receiving of the goods, this is highly recommended. It might be good to choose a delivery address at your work place, family, friends or neighbours or a neighbourhood shop in your area. Never fail to inform those people of the delivery of your package. Please note that all products and delivery costs are subject to Belgian VAT. If you live outside of the European Union, local taxes or import duties might be asked to pay upon receivingby the authorities.

 

Stock availability:

Unfortunately, from time to time, there is a chance that we run out of stock on some goods. In that case we will contact you. The available goods in your order will be shipped immediately. We will ship the missing items as soon as they are back in stock. You will only be charged delivery cost one time.

 

  1. If we are not able to deliver on time, we will always notify you before the end of the delivery period. If we do not, you can cancel your order free of charge (except for special offers, see above). In that case we will refund you within 30 days after dissolution of the agreement.

 

  1. The shipment of goods and gift vouchers is always at our risk. So you do not have to worry about goods lost during transportation. If you, however, return goods to us within 14 days after delivery because you prefer not to keep them, you will be responsible for the transportation.

 

  1. If the delivered goods were damaged during transport, do not correspond to the goods mentioned on the delivery note or do not correspond to the goods you ordered, you have to report this as quickly as possible and in any case within 3 days. Subsequently, you have to send the goods back within 14 calendar days after delivery. You have to use the enclosed “return form” for this. If you have any questions while filling in this return form, you can contact one our employers on the email address customerservice@delphinandemerence.com

 

We cannot be held responsible for any consequential damage suffered due to late delivery or non-delivery by the transporter assigned by the company. In such cases our liability remains limited to the value of the goods of which it is shown that they were not received by the customer.