Clause 1 – Identity of the vendor
Clause 2 – Applicability
Clause 3 – Our offer and your order
Clause 4 – Right of withdrawal
Clause 5 – Price
Clause 6 – Payment
Clause 7 – Conformity and warranty
Clause 8 – Delivery and execution
Clause 9 – Force majeure
Clause 10 – Intellectual property
Clause 11 – Complaints procedure and conflicts
Clause 12 - Privacy and Cookie Policy
We are:
Green Fit Beauty Concept bvba (hereafter referred to as GFBC)
Established in Keukeldam 35 D, 8790 Waregem, Belgium
Email address: info@greenfitbeautyconcept.com
Company number: BE 0632 457 816
Phone Number: 0032 486 511 154 (Belgium)
Bankaccount: BE 91 751 2075739 76
Green Fit Beauty Concept
Felix De Ruyckstraat 3
8790 Waregem
Belgium
The prices are valid on the day they are being shown on the website or for the mentioned period of validity. The prices mentioned on www.delphinandemerence.com are being expressed in euro inclusive of Belgian VAT of 21% and excluding delivery or shipping costs. For certain currencies we do however give a non-binding indication of the value in other currencies. Green Fit Beauty Concept bvba has the right to change or correct pricing at all times. Green Fit Beauty Concept is not responsible for pricings that are clearly not correct, for example as a result of input- or printing mistakes and can correct those mistakes after your order. All prices on the website are therefore under the exception of those mistakes. The prices do not include local costs inherent to a certain country or area (like import duties, local taxes,…), therefore these are to be paid by the customer. These local costs depend on your region and local administration.
Professional clients (businesses)
At the moment only private clients can make an order on this website. If you are a company you can not yet place an order using your business administration number. If you have a demand for a professional order, we kindly request you to send us an email regarding your B2B-order. (info@delphinandemerence.com)
Promotional campaigns and pre-launch campaign.
GFBC, Green Fit Beauty Concept, will undertake promotional campaigns on a regular basis. (for example pre-sale, discounts, free products, free delivery,…) These promotional campaigns run till end of stock or the end of the mentioned validity period. It is possible that the delivery time for our products with special reductions, are different from our normal delivery times. In this case, this will be clearly described during the buying process. It will not be accepted as a reason for cancelling your order. The method of delivery (shipper) can also be different from normal procedure during special promotional campaigns.
A user can never benefit from 2 different promotional campaigns/discounts at the same time, unless GFBC indicates clearly that it is possible. Therefore GFBC has the right to adjust your order when we notice that by for example a technical error two promotional offers (discounts) accidentally are applied to one or more products or product categories.
Discount codes are not valid on gift cards and books, unless we clearly mention it on our website or in our offer.
All steps in the process :
To the extent of what is possible or reasonable, you have a choice between replacement or repair. Only if replacement or repair is excessive or impossible, or impossible to delive within a reasonable time, do you have the right to a reduction or to demand the dissolution of the contract of sale.
During the first six months, you can in all cases call upon the guarantee. Afterwards you have to prove that the defects in the goods are not caused by abnormal use.
Standard delivery:
Orders for Belgium, The Netherlands and Luxemburg:
All orders for Belgium, The Netherlands and Luxemburg are through our distributor www.johnbeerens.com. Click through to their website to order and see terms and conditions.
COUNTRY |
SHIPPER |
Delivery Time |
COST incl VAT |
Belgium |
only through Johnbeerens.com |
see website distributor |
see website distributor |
The Netherlands |
only through Johnbeerens.com |
see website distributor |
see website distributor |
Luxemburg |
only through Johnbeerens.com |
see website distributor |
see website distributor |
Delivery to France, Germany:
FREE DELIVERY for purchases over 100 euro.
COUNTRY |
SHIPPER |
Delivery Time |
COST incl VAT |
France |
Bpost or DHL |
48u |
7,95€ |
Germany |
Bpost or DHL |
48u |
7,95€ |
Delivery rest of Europe and rest of the world:
FREE DELIVERY for purchases over 100 euro.
Orders under 100 euro: delivery cost is 16,95€
USA-customers: we often ship "fulfilled by Amazon" from their warehouse in the USA to make sure you get your package fast!
The recipient of the goods is responsible for all import duties, local VAT, local taxes, and extra costs inherent to the country of delivery, remote areas or islands.
Goods are being delivered with DHL Express or Bpost. Delivery time is usually around 48 hours or maximum 4 days.(depending on shipment company). You will receive a track & trace link to follow-up your order. The recipient is responsible for all import duties, local VAT, local taxes, and extra costs inherent to the country of delivery, remote areas or islands. We are not responsible for any delays caused by the shipping company.
We currently are unable to deliver to the following countries:
Belarus, Democratic Republic Congo, Ivoorkust (Côte d’Ivoire), Libanon (Republic of Lebanon), Liberia, Myanmar, Syria, Zimbabwe, Cuba, Iran, Irak, Democratic people’s Republic of Korea, Sierra Leone, Sudan, Afghanistan, Burundi, Libia, Mali, Niger, South-Soedan, Jemen, Central-African Republic, Eritrea, North-Korea, Somalia, Antartica, American Samoa, Federal states of Micronesia, French Guiana, Guam, Marshall Islands, Northern Mariana Islands(Noordelijke Marianen), Puerto Rico, Palau, Virgin Islands, Aland Islands, Birma, Gaza-strip, West Bank, Svalbard, Sao Tomé, Principe, French Southern Areas and Southpole, Tokelau, Wallis, Futuna, Kosovo.
General information on deliveries
Orders are being sent from our warehouse after we receive your payment. Orders placed during the weekend or national holidays will be shipped the next working day. Please make sure that the address of delivery is written correctly and that there is always someone present to receive your package at the delivery address (usually a signature is demanded upon delivery). We are not responsible for loss or damage to the goods once they have been delivered according to the normal procedure. A delivery address is an address where someone is present for the receiving of the goods, this is highly recommended. It might be good to choose a delivery address at your work place, family, friends or neighbours or a neighbourhood shop in your area. Never fail to inform those people of the delivery of your package. Please note that all products and delivery costs are subject to Belgian VAT. If you live outside of the European Union, local taxes or import duties might be asked to pay upon receivingby the authorities.
Stock availability:
Unfortunately, from time to time, there is a chance that we run out of stock on some goods. In that case we will contact you. The available goods in your order will be shipped immediately. We will ship the missing items as soon as they are back in stock. You will only be charged delivery cost one time.
We cannot be held responsible for any consequential damage suffered due to late delivery or non-delivery by the transporter assigned by the company. In such cases our liability remains limited to the value of the goods of which it is shown that they were not received by the customer.
The company “Green Fit Beauty Concept bvba” with headquarters at Felix De Ruyckstraat 3, 8790 Waregem, Belgium, registered at the “Kruispuntbank Ondernemingen” by number BE0632 457 816 (hereinafter GFBC) is responsible for the processing of your personal data on the website www.delphinandemerence.com
GFBC as a Belgian company, applies the “law of December 8, 1992 on Privacy Protection in relation to the Processing of Personal Data” as modified by the “law of December 11, 1998” and by the “law of June 13, 2005 on electronic communications”.
GFBC takes responsibility for the processing of your personal data. A notification has been made to the Commission for the protection of privacy with regard to the processing of your personal data, as required by the Law.
2.1. Data that you communicate to us
On the Registration Form on the Website: email adress, name
During the ordering process: email address, name, address
2.2. Data that are automatically collected
Certain data will be collected through cookies: see below for our cookie policy.
Some data can also be collected without being stored in cookies. These data may only be consulted by GFBC and only during the visit of the Website. They are: 1°) address TCP/IP 2°) the type and version of your navigation system 3°) the last window opened on internet.
2.3. Personal data communicated by commercial partners
In this case, the commercial partners of GFBC guarantee to GFBC that they have actually received the authorization to communicate these personal data.
3.1. General purposes
The personal data are collected to:
3.2. Direct marketing and communication or transfer to third parties
Your personal data stay strictly confidential and will not be communicated to third parties or be used for direct marketing purposes, other than GFBC.
In case of whole or partial reorganization or cession of GFBC’ activities, whereby GFBC reorganizes, transfers, ceases her business activity or in case GFBC goes bankrupt, your personal data may be transferred to new entities or third parties. GFBC will try, if reasonably possible, to inform you beforehand of the fact that GFBC transfers your personal data to a third person, but you must be aware of the fact that this is not always possible nor technically nor commercially. GFBC won’t sell, let, hand out your personal data nor place them at disposal of third parties, except in the situations provided for in this policy or unless your explicit and preliminary consent.
3.3. Serious violations
GFBC will be able to communicate your data at the request of the Justice in case of serious violations of the rules of conduct.
4. Duration of the conservation of the data
All the personal data are held as long as necessary for providing the Services by GFBC.
We follow EU-guidelines stated in the GDPR. Following those rules you have the right to consult free of charge your personal data at any time, to rectify or modify them, by sending an email to the address @info@delphinandemerence.com or by letter to the address in article 1 (provide address in article 1 or stipulate other address) of this Privacy Policy, providing in attachment a copy of your identity card.
You are entirely free whether or not you communicate your personal data to GFBC. However, you must be aware that some services may be refused if you do not complete your personal data on the Registration Form and that you are the only one liable for the correctness of the data that you communicate to GFBC.
You may exercise your right to object within the framework of the processing of your personal data if you consider that serious and legitimate reasons exist to do so, by sending an email to the address info@delphinandemerence.com
However, you cannot object against the processing of your personal data if this processing is essential to the fulfillment of the contractual obligations.
GFBC has developed technically and organizationally appropriate security measures in order to avoid the destruction, loss, forgery, modification, forbidden access and mistaken communication to third parties as well as every other unauthorized processing of the collected personal data.
GFBC may never be held liable for any direct or indirect damage that results from a wrong or illegal handling of the personal data by a third party.
GFBC warns you that the Website can include links, hyperlinks or references to other websites from partners, that are not controlled or managed by GFBC and to which this Privacy Policy does not apply. GFBC is not liable for the content of these websites, or for the offers, products and services offered by those. GFBC advises you to carefully read the Privacy Policy of every website that you visit, given that these rules can differ from the present Privacy Policy. The websites and partners concerned are, non-limited list: Mailchimp, Justuno, Mollie Payments, Shopify...
8.1. Information on our use of Cookies
Our website uses Cookies and similar technologies to distinguish your preferences from those of the other users of our Website. This allows us to offer you a better experience when you visit our Website and to optimize our Website in the meantime.
Cookies and similar technologies do not allow to systematically collect data that enable us to identify the users of our Website. They only allow us to approve the operation of our Website, to understand the interests of our users and to measure the effectiveness of the content of our Website.
As a result of recent amendments of the law, all Websites focusing on certain parts of the European Union are obligated to ask for your permission in order to use or save cookies and similar technologies on your computer or mobile devices. This cookie policy clearly and completely informs you about the cookies we use and their purpose. Please read our Privacy Policy in order to take note of the Privacy rules applicable to the Website.
For further information about this Cookie Policy you can contact us at info@delphinandemerence.com
8.2. What is a cookie?
A “cookie” is a small text file that is sent from the server of GFBC and is stored on your computer’s hard drive. This way we can remember your preferences when visiting our Website.
The information registered by these cookies may only be read by (GFBC) and only during the visit of the Website. You can refuse the use of these cookies by modifying the navigation configuration settings.
8.3. Kind of cookies
Cookies can be subdivided based on their offspring, function and durability.
First party cookies are cookies set by a website visited by the user i.e. the website displayed in the address bar. (e.g. cookies placed by URL of your website if you use these cookies)
Third party cookies are cookies that are set by a domain other than the one being visited by the user. A third party cookie occurs when a user visits a Website and a third party sets a cookie through that Website (e.g. cookies placed by Google, Twitter and Facebook).
Functional cookies are cookies that ensure the proper functioning of the Website (e.g. cookies for log-in or registration, language preferences). Functional cookies are logically first party cookies.
Non-functional cookies are cookies that can be set for statistical, social, targeting and commercial purposes. They are not related to the mere technical support of the Website. Cookies with statistical purposes allow us to check which pages of the Website you visit, where your computer is localized etc. Cookies with social purposes allow the user to share the content of the visited Website through social media directly to others. Cookies with targeting purposes allow a creation of your profile based on your surfing behaviour so that the displayed advertisement will be adapted to your interests. Cookies with commercial purposes keep track of how many and which advertisements were displayed to a user. Non-functional cookies can be first party or third party cookies.
Persistent cookies are stored on a users’ device in between browser sessions which allow preferences or actions of the user to be remembered. The cookies are activated every time the user that set these cookies visits the Website (e.g. cookies set by social media such as Twitter, Facebook, Google Analytics etc.) Most non-functional cookies are persistent cookies.
Session cookies allow websites to link the actions of a user only during a browser session. A browser session starts when a user opens the browser screen and ends when he closes the browser screen. Session cookies are only set temporarily. When you close the browser, the cookies will be removed. Most functional cookies are session cookies.
8.4. Your permission
By using our Website, you accept the use of cookies. In order to make optimal use of our Website, you need to accept the cookies, which you can do through your browser.
You can block Cookies by activating your browser settings which allows you to refuse the cookies. The rejection of these cookies may have the effect of not allowing you to use some functionalities on the Website. Carefully read this Cookie Policy for more information.
If at any moment you want to revoke your permission, you have to remove your cookies through your browser settings. If you wish to find out more about removing or blocking cookies, we find this website quite helpful: http://www.aboutcookies.org/Default.aspx?page=2.
8.5. Changing your browser settings
We would like to point out that Web browsers allow you to change your cookie settings. These settings can generally be found in the menu ‘Options’ or ‘Preferences’ of your web browser. In order to understand these settings better, the following links can be useful. In case you need additional information, you can consult the ‘Help’ function in your web browser.
8.6. More information on cookies
Information on cookies
You can find useful information on cookies: http://www.allaboutcookies.org/
Internet Advertising Bureau
The association for digital marketers drafted a guide on online behavioural advertising and online privacy that you can find on: http://www.youronlinechoices.eu/
8.7. Which cookies do we use on www.delphinandemerence.com?
Functional cookies
Name |
Domain |
Purpose |
Validity |
website |
User’s preference language |
|
|
website |
Log-in or registration |
… |
|
|
|
|
|
|
|
|
|
Non-Functional cookies
Name |
Domain |
Content and Purpose |
Validity |
_utma |
website |
Google Analytics Tracking Cookie* |
2 years |
… |
website |
Google Analytics Tracking Cookie |
30 minutes |
… |
website |
Google Analytics Tracking Cookie |
session |
… |
website |
Google Analytics Tracking Cookie |
6 months |
For cookies set by third parties (Google Analytics) we kindly refer you to the statements set forth by these parties on their respective websites. Beware, we do not have any influence on the content of these statements nor on the content of the cookies of these third parties.
This Privacy Policy is managed, interpreted and executed in accordance with the Belgian law that exclusively applies to every potential dispute.
The courts of Brussels (Dutch-speaking) are exclusively competent for any kind of disagreement that could arise from the interpretation or execution of the present Privacy Policy.
By using the Website, you agree to all the clauses of the present Privacy Policy and agree to the statement by which GFBC collects your personal data and process them in accordance with this Privacy Policy.