Clause 1 – Identity of the vendor
Clause 2 – Applicability
Clause 3 – Our offer and your order
Clause 4 – Right of withdrawal
Clause 5 – Price
Clause 6 – Payment
Clause 7 – Conformity and warranty
Clause 8 – Delivery and execution
Clause 9 – Force majeure
Clause 10 – Intellectual property
Clause 11 – Complaints procedure and conflicts
Green Fit Beauty Concept bvba (hereafter referred to as GFBC)
Established in Keukeldam 35 D, 8790 Waregem, Belgium
Email address: email@example.com
Company number: BE 0632 457 816
Phone Number: 0032 486 511 154 (Belgium)
Bankaccount: BE 91 751 2075739 76
Green Fit Beauty Concept
Keukeldam 35 D
The prices are valid on the day they are being shown on the website or for the mentioned period of validity. The prices mentioned on www.delphinandemerence.com are being expressed in euro inclusive of Belgian VAT of 21% and excluding delivery or shipping costs. For certain currencies we do however give a non-binding indication of the value in other currencies. Green Fit Beauty Concept bvba has the right to change or correct pricing at all times. Green Fit Beauty Concept is not responsible for pricings that are clearly not correct, for example as a result of input- or printing mistakes and can correct those mistakes after your order. All prices on the website are therefore under the exception of those mistakes. The prices do not include local costs inherent to a certain country or area (like import duties, local taxes,…), therefore these are to be paid by the customer. These local costs depend on your region and local administration.
Professional clients (businesses)
At the moment only private clients can make an order on this website. If you are a company you can not yet place an order using your business administration number. If you have a demand for a professional order, we kindly request you to send us an email regarding your B2B-order. (firstname.lastname@example.org)
Promotional campaigns and pre-launch campaign.
GFBC, Green Fit Beauty Concept, will undertake promotional campaigns on a regular basis. (for example pre-sale, discounts, free products, free delivery,…) These promotional campaigns run till end of stock or the end of the mentioned validity period. It is possible that the delivery time for our products with special reductions, are different from our normal delivery times. In this case, this will be clearly described during the buying process. It will not be accepted as a reason for cancelling your order. The method of delivery (shipper) can also be different from normal procedure during special promotional campaigns.
A user can never benefit from 2 different promotional campaigns/discounts at the same time, unless GFBC indicates clearly that it is possible. Therefore GFBC has the right to adjust your order when we notice that by for example a technical error two promotional offers (discounts) accidentally are applied to one or more products or product categories.
Discount codes are not valid on gift cards and books, unless we clearly mention it on our website or in our offer.
All steps in the process :
To the extent of what is possible or reasonable, you have a choice between replacement or repair. Only if replacement or repair is excessive or impossible, or impossible to delive within a reasonable time, do you have the right to a reduction or to demand the dissolution of the contract of sale.
During the first six months, you can in all cases call upon the guarantee. Afterwards you have to prove that the defects in the goods are not caused by abnormal use.
Orders for Belgium, The Netherlands and Luxemburg:
COST incl VAT
1 to 3 days
Bpost or DPD
1 to 3 days
Bpost or DPD
1 to 3 days
Delivery to France, Germany:
FREE DELIVERY for purchases over 100 euro.
COST incl VAT
Bpost or DHL
Bpost or DHL
Delivery rest of Europe and rest of the world:
FREE DELIVERY for purchases over 100 euro.
Orders under 100 euro: delivery cost is 16,95€
USA-customers: we usually ship "fulfilled by Amazon" from their warehouse in the USA to make sure you get your package fast! In that case there are no import duties to be paid from your side. Only sales tax or other local taxes in your hometown.
The recipient of the goods is responsible for all import duties, local VAT, local taxes, and extra costs inherent to the country of delivery, remote areas or islands.
Goods are being delivered with DHL Express or Bpost. Delivery time is usually around 48 hours or maximum 4 days.(depending on shipment company). You will receive a track & trace link to follow-up your order. The recipient is responsible for all import duties, local VAT, local taxes, and extra costs inherent to the country of delivery, remote areas or islands. We are not responsible for any delays caused by the shipping company.
We currently are unable to deliver to the following countries:
United Kingdom because of Brexit (sorry), Belarus, Democratic Republic Congo, Ivoorkust (Côte d’Ivoire), Libanon (Republic of Lebanon), Liberia, Myanmar, Syria, Zimbabwe, Cuba, Iran, Irak, Democratic people’s Republic of Korea, Sierra Leone, Sudan, Afghanistan, Burundi, Libia, Mali, Niger, South-Soedan, Jemen, Central-African Republic, Eritrea, North-Korea, Somalia, Antartica, American Samoa, Federal states of Micronesia, French Guiana, Guam, Marshall Islands, Northern Mariana Islands(Noordelijke Marianen), Puerto Rico, Palau, Virgin Islands, Aland Islands, Birma, Gaza-strip, West Bank, Svalbard, Sao Tomé, Principe, French Southern Areas and Southpole, Tokelau, Wallis, Futuna, Kosovo.
General information on deliveries
Orders are being sent from our warehouse after we receive your payment. Orders placed during the weekend or national holidays will be shipped the next working day. Please make sure that the address of delivery is written correctly and that there is always someone present to receive your package at the delivery address (usually a signature is demanded upon delivery). We are not responsible for loss or damage to the goods once they have been delivered according to the normal procedure. A delivery address is an address where someone is present for the receiving of the goods, this is highly recommended. It might be good to choose a delivery address at your work place, family, friends or neighbours or a neighbourhood shop in your area. Never fail to inform those people of the delivery of your package. Please note that all products and delivery costs are subject to Belgian VAT. If you live outside of the European Union, local taxes or import duties might be asked to pay upon receivingby the authorities.
Unfortunately, from time to time, there is a chance that we run out of stock on some goods. In that case we will contact you. The available goods in your order will be shipped immediately. We will ship the missing items as soon as they are back in stock. You will only be charged delivery cost one time.
We cannot be held responsible for any consequential damage suffered due to late delivery or non-delivery by the transporter assigned by the company. In such cases our liability remains limited to the value of the goods of which it is shown that they were not received by the customer.
The company “Green Fit Beauty Concept bvba” with headquarters at Keukeldam 35 D, 8790 Waregem, Belgium, registered at the “Kruispuntbank Ondernemingen” by number BE0632 457 816 (hereinafter GFBC) is responsible for the processing of your personal data on the website www.delphinandemerence.com
GFBC as a Belgian company, applies the “law of December 8, 1992 on Privacy Protection in relation to the Processing of Personal Data” as modified by the “law of December 11, 1998” and by the “law of June 13, 2005 on electronic communications”.
GFBC takes responsibility for the processing of your personal data. A notification has been made to the Commission for the protection of privacy with regard to the processing of your personal data, as required by the Law.
2.1. Data that you communicate to us
On the Registration Form on the Website: email adress, name
During the ordering process: email address, name, address
2.2. Data that are automatically collected
Some data can also be collected without being stored in cookies. These data may only be consulted by GFBC and only during the visit of the Website. They are: 1°) address TCP/IP 2°) the type and version of your navigation system 3°) the last window opened on internet.
2.3. Personal data communicated by commercial partners
In this case, the commercial partners of GFBC guarantee to GFBC that they have actually received the authorization to communicate these personal data.
3.1. General purposes
The personal data are collected to:
3.2. Direct marketing and communication or transfer to third parties
Your personal data stay strictly confidential and will not be communicated to third parties or be used for direct marketing purposes, other than GFBC.
In case of whole or partial reorganization or cession of GFBC’ activities, whereby GFBC reorganizes, transfers, ceases her business activity or in case GFBC goes bankrupt, your personal data may be transferred to new entities or third parties. GFBC will try, if reasonably possible, to inform you beforehand of the fact that GFBC transfers your personal data to a third person, but you must be aware of the fact that this is not always possible nor technically nor commercially. GFBC won’t sell, let, hand out your personal data nor place them at disposal of third parties, except in the situations provided for in this policy or unless your explicit and preliminary consent.
3.3. Serious violations
GFBC will be able to communicate your data at the request of the Justice in case of serious violations of the rules of conduct.
4. Duration of the conservation of the data
All the personal data are held as long as necessary for providing the Services by GFBC.
You are entirely free whether or not you communicate your personal data to GFBC. However, you must be aware that some services may be refused if you do not complete your personal data on the Registration Form and that you are the only one liable for the correctness of the data that you communicate to GFBC.
You may exercise your right to object within the framework of the processing of your personal data if you consider that serious and legitimate reasons exist to do so, by sending an email to the address email@example.com
However, you cannot object against the processing of your personal data if this processing is essential to the fulfillment of the contractual obligations.
GFBC has developed technically and organizationally appropriate security measures in order to avoid the destruction, loss, forgery, modification, forbidden access and mistaken communication to third parties as well as every other unauthorized processing of the collected personal data.
GFBC may never be held liable for any direct or indirect damage that results from a wrong or illegal handling of the personal data by a third party.
Cookies and similar technologies do not allow to systematically collect data that enable us to identify the users of our Website. They only allow us to approve the operation of our Website, to understand the interests of our users and to measure the effectiveness of the content of our Website.
8.2. What is a cookie?
A “cookie” is a small text file that is sent from the server of GFBC and is stored on your computer’s hard drive. This way we can remember your preferences when visiting our Website.
The information registered by these cookies may only be read by (GFBC) and only during the visit of the Website. You can refuse the use of these cookies by modifying the navigation configuration settings.
8.3. Kind of cookies
Cookies can be subdivided based on their offspring, function and durability.
First party cookies are cookies set by a website visited by the user i.e. the website displayed in the address bar. (e.g. cookies placed by URL of your website if you use these cookies)
Third party cookies are cookies that are set by a domain other than the one being visited by the user. A third party cookie occurs when a user visits a Website and a third party sets a cookie through that Website (e.g. cookies placed by Google, Twitter and Facebook).
Functional cookies are cookies that ensure the proper functioning of the Website (e.g. cookies for log-in or registration, language preferences). Functional cookies are logically first party cookies.
Non-functional cookies are cookies that can be set for statistical, social, targeting and commercial purposes. They are not related to the mere technical support of the Website. Cookies with statistical purposes allow us to check which pages of the Website you visit, where your computer is localized etc. Cookies with social purposes allow the user to share the content of the visited Website through social media directly to others. Cookies with targeting purposes allow a creation of your profile based on your surfing behaviour so that the displayed advertisement will be adapted to your interests. Cookies with commercial purposes keep track of how many and which advertisements were displayed to a user. Non-functional cookies can be first party or third party cookies.
Persistent cookies are stored on a users’ device in between browser sessions which allow preferences or actions of the user to be remembered. The cookies are activated every time the user that set these cookies visits the Website (e.g. cookies set by social media such as Twitter, Facebook, Google Analytics etc.) Most non-functional cookies are persistent cookies.
Session cookies allow websites to link the actions of a user only during a browser session. A browser session starts when a user opens the browser screen and ends when he closes the browser screen. Session cookies are only set temporarily. When you close the browser, the cookies will be removed. Most functional cookies are session cookies.
8.4. Your permission
If at any moment you want to revoke your permission, you have to remove your cookies through your browser settings. If you wish to find out more about removing or blocking cookies, we find this website quite helpful: http://www.aboutcookies.org/Default.aspx?page=2.
8.5. Changing your browser settings
We would like to point out that Web browsers allow you to change your cookie settings. These settings can generally be found in the menu ‘Options’ or ‘Preferences’ of your web browser. In order to understand these settings better, the following links can be useful. In case you need additional information, you can consult the ‘Help’ function in your web browser.
8.6. More information on cookies
Information on cookies
You can find useful information on cookies: http://www.allaboutcookies.org/
Internet Advertising Bureau
The association for digital marketers drafted a guide on online behavioural advertising and online privacy that you can find on: http://www.youronlinechoices.eu/
8.7. Which cookies do we use on www.delphinandemerence.com?
As our website is running on Shopify their platform takes the following cookies when you are visiting our website. You can read any updates on this policy on their website through this link:
What are cookies?
What cookies do we use and why?
Some cookies are necessary to allow you to browse our website, use its features, and access secure areas. The use of these cookies is essential for the website to work. For example, we use user-input cookies for the duration of a session to keep track of a user’s input when filling in forms that span several pages.
We also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages. The functional cookies we use include:
User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing thesecurity of the service.
Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).
Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.
User interface customization persistent cookies are used to store a user’s preference regarding a service across web pages.
Shopify is dedicated to user experience and we use many tools to help us improve our website and our commerce platform. To this end, we use reporting and analytics cookies to collect information about how you use our website or our merchants’ storefronts, and how often. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you. The performance cookies we use include:
First party analytics cookies - We use these cookies to estimate the number of unique visitors, to improve our websites and our merchants’ websites, and to detect the most searched for words in search engines that lead to a webpage. These cookies are not used to target you with online marketing. We use these cookies to learn how our websites and our merchants’ websites are performing and make relevant improvements to improve your browsing experience.
Third party analytics cookies - We also use Google Analytics and other third-party analytics providers listed below to help measure how users interact with our website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with the website. For more information on Google Analytics, visit Google’s information page. For instructions on how opt out of Google Analytics, see below.
Finally, Social and Content cookies are placed by many social media plugins (for example the Facebook ’like’ button), and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files, or that create comments sections). We integrate these modules into our platform to improve the experience of browsing and interacting with our websites. Please note that some of these third party services place cookies that are also used for things like behavioural advertising, analytics, and/or market research.
When merchants use our platform to power their online stores, we place the following cookies for visitors of their stores:
Cookies Necessary for the Functioning of the Store:
|_ab||Used in connection with access to admin.|
|_orig_referrer||Used in connection with shopping cart.|
|_secure_session_id||Used in connection with navigation through a storefront.|
|Cart||Used in connection with shopping cart.|
|cart_sig||Used in connection with checkout.|
|cart_ts||Used in connection with checkout.|
|checkout_token||Used in connection with checkout.|
|Secret||Used in connection with checkout.|
|Secure_customer_sig||Used in connection with customer login.|
|storefront_digest||Used in connection with customer login.|
Reporting and Analytics
|_landing_page||Track landing pages.|
|_orig_referrer||Track landing pages.|
|_shopify_sa_p||Shopify analytics relating to marketing & referrals.|
|_shopify_sa_t||Shopify analytics relating to marketing & referrals.|
|tracked_start_checkout||Shopify analytics relating to checkout.|
When visitors load Shopify’s websites, we generally place the following Shopify cookies:
Cookies Necessary for the Functioning of the Sites
|_Brochure_session||Used in connection with browsing through site.|
Reporting and Analytics
|_landing_page||Tracks landing pages.|
|_orig_referrer||Tracks landing pages.|
|_shopify_sa_t||Shopify analytics relating to marketing & referrals.|
Additionally, we use pixels and tags from the following third parties, which may in turn place cookies:
Reporting & Analytics:
|Alexa Metrics||We use Alexa Metrics to help measure how users interact with our websites.</td>||https://www.alexa.com/help/privacy|
|Bugsnag||We use Bugsnag to help us troubleshoot and fix issues with our websites.||https://docs.bugsnag.com/legal/privacy-policy/|
|Chartbeat||We use Chartbeat to help measure how users interact with our websites.||https://chartbeat.com/privacy/|
|Crazy Egg||We use Crazy Egg to help measure how users interact with our websites.||https://www.crazyegg.com/privacy|
|Fullstory||We use Fullstory to help measure how users interact with our websites.||https://www.fullstory.com/legal/privacy/|
|Google Analytics||We use Google Analytics to help measure how users interact with our websites.||https://policies.google.com/privacy|
|Hotjar||We use Hotjar to help measure how users interact with our websites.||https://www.hotjar.com/legal/policies/privacy|
|KissInsights||We use KissInsights to help measure how users interact with our websites.||https://signin.kissmetrics.com/privacy/|
|LinkedIn Analytics||We use LinkedIn Analytics to help measure how users interact with our websites.||https://www.linkedin.com/legal/privacy-policy|
|New Relic||We use New Relic to help measure how users interact with our websites.||https://newrelic.com/termsandconditions/privacy|
|Optimizely||We use Optimizely to help us test improvements or changes to our websites.||https://www.optimizely.com/privacy/|
|Microsoft Advertising||We use Microsoft Advertising to deliver targeted advertisements to individuals who visit our websites.||https://privacy.microsoft.com/en-ca/privacystatement|
|Drift||We use Drift to help us with conversational marketing to customers while they visit our websites.||https://www.drift.com/privacy-policy/|
|Facebook Custom Audiences||We use Facebook Custom Audiences to deliver targeted advertisements to individuals who visit our websites.||https://www.facebook.com/policy.php|
|We use Google Ads to deliver targeted advertisements to individuals who visit our websites.||https://policies.google.com/privacy|
|Intercom||We use Intercom to manage our relationships with our customers.||https://www.intercom.com/terms-and-policies#privacy|
|Marketo||We use Marketo to manage our relationships with our customers.||https://documents.marketo.com/legal/privacy/|
|SourceKnowledge||We use SourceKnowledge to deliver targeted advertisements to individuals who visit our websites.||http://www.sourceknowledge.com/privacy|
|Quora||We use Quora to deliver targeted advertisements to individuals who visit our websites.||https://www.quora.com/about/privacy|
Social Media & Content:
|Disqus||We use Disqus to provide commenting capabilities on posts on our websites.||https://help.disqus.com/terms-and-policies/disqus-privacy-policy|
|Facebook Connect||We use Facebook Connect to allow visitors to our website to interact with and share content via Facebook’s social media platform.||https://www.facebook.com/policy.php|
|Gravatar||We use Gravatar to allow visitors to our websites to create avatars.||https://en.gravatar.com/site/privacy|
|We use Twitter to allow visitors to our website to interact with and share content via Twitter’s social media platform.||https://twitter.com/en/privacy|
|Wistia||We use Wistia to display video content.||https://wistia.com/privacy|
How long will cookies remain on my computer or mobile device?
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. See the section below on how to control cookies for more information on removing them before they expire.
How to control cookies?
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
For cookies set by third parties (Google Analytics) we kindly refer you to the statements set forth by these parties on their respective websites. Beware, we do not have any influence on the content of these statements nor on the content of the cookies of these third parties.