Return Procedure

  1. If you buy goods from us, you have the right to decide that you do not want to keep the goods for 14 days from the delivery or[1] the conclusion of the contract. You can then return your order without penalty and without giving any reason (the cost hereof is to be paid by you). Within 14 days after reception of your returned order or your indication that you wish to forgo the agreement, we will pay you back the full purchase price, by the same means of payment which you utilised for the purchase.
  2. The direct costs of the return of the goods will thus be at your expense. We will indicate the costs of the return or make an assessment of the costs, if it is not reasonably possible to calculate them in advance. Should it be impossible to return the goods by postal service, we will pick up the goods from you without charging you additional costs.

 

  1. We can refuse repayment as long as we have not received the returned goods or until you have shown you have returned the goods, depending on which event occurs first.

 

  1. We expect you to handle the order as well as the packaging with the utmost care during the first 14 days after delivery. If you want to return the goods, being hair brushes, as described above, those may not have been used in the intented way due to hygienic reasons, you may only unpack the box to assess whether or not you wishes to retain them. Used goods (hair brushes) that have been used, will not be accepted for return. When returning the goods, you will also have to return all delivered accessories and – if reasonably possible – return the goods in their original condition, packaging and shipping box; as well as taking in account our instructions as listed below.

 

  1. You can return you package through post or courier.

 

ShopWeDo – Green Fit Beauty Concept

Egide Walschaertstraat 22A

2800 Mechelen

Belgium

 

  1. In order to exercise your right to withdrawal quickly and correctly, both in case of delivery of services as in the case of delivery of goods, you can fill out the form in attachment and send it to customerservice@delphinandemerence.com We will send you an acknowledgement of your withdrawal by email.